Request data deletion.

Contact BestLine VPN to request deletion of personal data we hold, including your email address and support messages.

Email [email protected] with the subject ‘BestLine VPN data deletion request’.
Identify the support messages or app-related data you want us to review. Provide only enough information to locate them; do not send passwords, purchase tokens or payment details.
We review requests manually and may ask for information to verify the request and identify associated data. We will explain the result and any data retained, with the reason and retention period where confirmed.

Support correspondence

You can request deletion of the sender email address, message contents and attachments held by BestLine for your support conversations. Opening this page does not start deletion. This page does not promise a fixed support-mail retention period or an immediate deletion deadline; ask us to identify data still held and any applicable retention limits.

Data on your device

Local settings, app-selection choices and stored installation credentials can be removed through Android’s Clear storage option or by uninstalling the app. This does not automatically delete records held by the VPN provider or other services, and does not cancel a Google Play subscription.

Subscriptions and purchase records

Our subscription verifier checks a purchase token with Google Play without keeping a purchase-token database. Google handles Play purchase and order history under its own policies. Deleting local app data or sending us a deletion request does not erase Google’s records. Manage or cancel a subscription through Google Play.

Crash diagnostics and retention

Firebase states that Crashlytics keeps crash traces, extracted native-crash data and associated installation identifiers for 90 days before starting removal from live and backup systems. This is not a deadline for deleting all app data. Your email address alone may not identify associated crash reports.

VPN-provider records and limits

An external provider operates the VPN service and processes connection requests. Access information may include IP addresses and device information. The provider’s numeric retention periods and deletion of DNS or browsing records are not confirmed. We can review data held by BestLine, but cannot promise erasure of records controlled by other providers. Their retention and deletion terms may apply.

Uninstalling the app does not automatically submit a data deletion request. Data is not deleted simply by opening this page or sending an email.